Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:
-Company: when this policy mentions ‘Company,’ ‘we,’ ‘us,’ or ‘our,’ it refers to DNine, that is responsible for your information under this Return & Refund Policy.
-Customer: Refers to the company, organization or person that signs up to use the DNine Service to manage the relationships with your consumers or service users.
-Device: Any internet connected device such as a phone, tablet, computer or any other device that can be used to visit DNine and use the services.
-Service: refers to the service provided by DNine as described in the relative terms (if available) and on this platform.
-Website: DNine Nuts’ site, which can be accessed via this URL: https://dninenuts.com
-You: a person or entity that is registered with DNine to use the Services.
Return & Refund Policy
Thanks for shopping at DNine. We appreciate the fact that you enjoy buying our products. We also want to make sure that you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at DNine. We’ll be as brief as possible. The main thing to remember is that by placing an order or making a purchase at DNine, you agree to the terms set forth below along with our Terms and Conditions Policy.
We take extra care to ensure that all our products meet health and safety standards of processing and packaging. Hence you can rest assured that our products are of the best quality. However, in the rare event that you find one of our products has arrived with damaged packaging, you can always reach out to us and register your concern.
We follow strict guidelines on food safety and quality and so we will not be able to accept any damaged product that you wish to return.
But we do want you to experience our best quality products and so if you can provide proof for the damaged products, we will be happy to offer your refunds or discounts as the case may be.
Refunds
We are committed to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that DNine is not liable for damages that are caused to the items during transit or transportation.
Shipping
DNine does not entertain the return of products damaged or otherwise.
In the rare event that you wish to return any of our products, we will not be bearing the return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our service and policies, unless otherwise required by law, those changes will be prominently posted here.
Then, if you continue to use the service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
-Via Email: info@dninenuts.com
-Via Phone Number: +914844863276